The services available on our site (www.beta-tools.com) are subject to acceptance of the terms and conditions set out below and referred to as the “Agreement”. Beta Utensili S.p.A. (hereinafter simply referred to as “Beta”), reserves the right to modify and supplement the aforementioned terms at any time.

By accessing and using www.beta-tools.com (the "Site" or “Beta”), you unconditionally and irrevocably accept the Terms and Conditions of Use. The user declares that they possess the rights and legal capacity to use the Site in accordance with the Conditions of Use of the Site.

Access to and use of software and other material on or through this Site is at the user's sole risk.
Our aim is to ensure uninterrupted accessibility to the Site and error-free transmission of information. However, Beta reserves the right to interrupt or modify the Site browsing service without any notice. In addition, access to the Site may be occasionally suspended or limited to allow problem resolution, maintenance or the introduction of new services. Efforts will in any case be made to limit the frequency and duration of such interventions. Any liability for the lack of availability of the Site during certain periods is disclaimed.

Except in cases of willful misconduct or gross negligence, Beta shall in no event be liable for any direct, special, indirect, incidental, consequential damages (including, but not limited to, loss of earnings or profit) resulting from:
(I) access to the Site, use of the Site, delay, inability to use the Site or any other information published on the Site; or (II) availability and usefulness of products and services advertised or offered for sale on the Site. All rights not expressly granted are reserved.

In order to use this Site, the user agrees to indemnify Beta from any liability, cost, fee and expense resulting from the user's use of the Site. Links to Third-Party Websites and Videos The Site may contain links and connections to Internet sites operated by third parties. Beta does not operate or control in any way the information, products or services offered by the sites of the aforementioned third parties. Third-party links and connections are included solely for the user's benefit and do not constitute official endorsement by Beta. The user assumes full responsibility for the use of third-party links and connections.

The user agrees to use the Site exclusively to benefit from the services offered by Beta. The user agrees not to misuse the Site. "Misuse" includes, without limitation, use of the Site for:
Defamation, harassment, persecution, threat, abuse or other violation of rights established by law.
Any damage or interference with the activities of other people's computers and software, including, without limitation, uploading, downloading or transmitting corrupted files or viruses. Violations relating to intellectual property, publicity or privacy rights, including, without limitation, uploading, downloading or transmitting materials or software. Omissions or misrepresentations of origin and rights on files during upload or download, including, without limitation, omission of proprietary language, information on author, license, copyright and registered trademark.
Transmission, publication or other disclosure of trade secrets or any other confidential or protected proprietary material or information.
Downloading or uploading files whose distribution on the Site is illegal. Transmission of information or software obtained from the Site or copying, creation, display, distribution, licensing, execution, publication, recreation, reproduction, sale or transfer of material from the Site. Excessive load on the Site infrastructure.
Fraudulent use of passwords or ID numbers when accessing the Site or concealment of the identity of third parties or authorization to act on behalf of third parties. Violation of the Conditions of Use of the Site in any other way.

All Site content: Copyright © Beta Utensili S.p.A.. All rights reserved. This Site is available for the user's personal use. The user is not authorized to modify, copy, transmit, display, perform, reproduce, publish, authorize, create material from transfer or sale of information, software, products or services obtained on the Site.

The following conditions of sale are valid exclusively between the company Beta, headquartered at via Volta no. 18 - 20845 Sovico (MB) – Italy, Tax Code and VAT No.: 09321470966 and any person who makes online purchases on the website www.beta-tools.com, hereinafter referred to as the ''CUSTOMER''. The conditions refer exclusively to the online purchase service "Dream Your Beta". For all other product codes, the general terms and conditions of sale are those indicated on the following page of the Beta General Catalog.
These conditions may be subject to changes and the date of their publication on the site is equivalent to the date they come into force.
By accessing the Site and making a purchase, each CUSTOMER declares that they have read, understood and are aware of these Beta Conditions of Sale and accept them without reservation. We recommend that our Customers carefully read the Conditions of Use and Sale before using the Site and making a purchase. Should you not agree, in whole or in part, with these Conditions of Sale, please do not make purchases on the website www.beta-tools.com.

Under these general and sale conditions, Beta sells and the CUSTOMER purchases remotely the tangible movable goods indicated and services offered for sale on the website www.beta- tools.com. The contract is concluded exclusively through the internet, by means of the CUSTOMER's access to the address www.beta-tools.com and the placement of a purchase order according to the procedure provided by the site itself.
The CUSTOMER undertakes to review, before proceeding with confirmation of their order, these general conditions of sale.

The sales contract is considered concluded upon Beta sending the CUSTOMER an order confirmation email. The email contains the CUSTOMER's data and the order number, the price of the goods purchased, any shipping costs, any taxes required by law and the delivery address to which the goods will be sent. The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly communicate to Beta any corrections.
Beta undertakes to describe and present the items sold on the site in the best way possible. Nevertheless, some errors, inaccuracies or minor differences between the site and the actual product may be evident. Furthermore, the photographs of the products presented on www.beta-tools.com do not constitute a contractual element, as they are only representative.

Any payment by the CUSTOMER may only be made through the methods indicated on the website www.beta-tools.com: by credit card, PayPal.
Communications relating to payment and the data communicated by the CUSTOMER at the time it is made take place on protected dedicated lines. The security of payment by Credit Card is guaranteed through certification on an external platform managed by PayPal (Europe) S.à r.l. et Cie, S.C.A (Luxembourg) depending on the method chosen by the customer.
Beta does not store on its IT systems the credit card data of customers who make purchases on its site.
Any refunds by Beta to the CUSTOMER will be made using the same payment method chosen by the CUSTOMER during the purchase phase.

The intellectual and/or industrial property of the information and all material sent by the customer for the creation of the customization of the ordered goods remains the exclusive property of the customer.

Beta is in no way responsible for materials sent by third parties for the creation of customized products, whether they are texts, images or graphic works, and assumes no responsibility for any damage caused by the creation, marketing or publication of the aforementioned customized items.
Use of Beta’s customization service for the printing of customized products implies acceptance of the following assumption of liability by the CUSTOMER: The CUSTOMER is solely responsible for the creation of the customized items ordered by them and produced on their behalf by Beta and any service providers. The CUSTOMER indemnifies Beta from any liability arising from the creation and marketing of the items created or ordered by them.
In particular, THE CUSTOMER is fully responsible, towards Beta and third parties, in the event of creation and marketing of items containing material: protected by Copyright or other intellectual property rights, obscene, defamatory, or offensive to public morals, in general that may offend or harm third parties. Beta reserves the right to evaluate and select the material sent by the customer for the creation of customized products and reserves the right not to fulfill orders whose print contents are considered not compliant with internal policies, not compliant with copyright rules, illegal or offensive.

The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order. Shipping will take place within 7-10 working days. Average standard delivery times vary and depend on the time required for the courier to take charge of the product (or products). Delivery to upper floors is not provided in any case by the courier.

The sale prices of the products or services purchasable on the website www.beta-tools.com are generally expressed in Euro and taxes and any other charges are transparently communicated in the total price.
Shipping costs are not included in the purchase price, but are indicated and calculated at the time of completion of the purchase process before the payment is made.
The CUSTOMER accepts Beta's right to change its prices at any time, however the goods will be sold on the basis of the prices indicated on the site at the time of creation of the order and indicated in the confirmation email sent by Beta to the CUSTOMER. In the event of a computer, manual, technical, or any other kind of error that may result in a substantial change, not foreseen by Beta, in the public sale price, making it exorbitant or clearly negligible, the purchase order shall be considered invalid and cancelled and the amount paid by the CUSTOMER shall be refunded within 14 days from the day of cancellation.

As required by current Italian laws, Beta will issue a sales receipt or invoice.

The following conditions refer exclusively to the online purchase service "Dream Your Beta". For all other product codes, the general terms and conditions of sale are those indicated on the following page of the Beta General Catalog.
The CUSTOMER has the right to withdraw from the purchase without any penalty within 14 days from the date of receipt of the products. Beta reserves the right to apply penalties only in the case of purchases deriving from the product customization service where the CUSTOMER requests the customization and printing of images or other creative works owned by the CUSTOMER.
The goods must be returned intact, in the original packaging, complete in all their parts (including packaging and any documentation and any accessory equipment). Without prejudice to the right to verify compliance with the above, Beta shall proceed to refund the amount of the products subject to withdrawal within a maximum period of 14 days.
The CUSTOMER may exercise the right of withdrawal by communicating with customer service by phone or email, sending any explicit statement containing the decision to withdraw from the contract or alternatively by transmitting the standard withdrawal form, as set out in Annex I, part B, Legislative Decree 21/2014 (not mandatory), the text of which is reproduced below:
Standard withdrawal form pursuant to art. 49, paragraph 1, letter h) (complete and return this form only if you wish to withdraw from the contract) Beta Utensili S.p.A. with registered office at via Volta no. 18 - 20845 Sovico (MB) – Italy, Tax Code and VAT No.: 09321470966.

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/services:

• Ordered on/received on
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

All products are covered by the Legal Guarantee of Conformity provided for by arts. 128-135 of the Consumer Code.
The legal guarantee of conformity is provided for by the Consumer Code (articles 128 et seq.) and protects the CUSTOMER in the event of purchase of defective products, products that work poorly or do not correspond to the use declared by the seller or to which such goods are generally intended. The CUSTOMER may assert their rights regarding the legal guarantee of conformity by contacting Beta directly. In the presence of a lack of conformity, the CUSTOMER has the right, at their choice, to repair or replacement of the defective goods by Beta, free of charge, unless the requested remedy is impossible or excessively burdensome compared to the other. If replacement or repair is not possible, the CUSTOMER is in any case entitled to a reduction in price or to receive back an amount proportional to the value of the goods, upon return to Beta of the defective product. The legal guarantee lasts two years from delivery of the goods (one year if the customer has requested an invoice) and must be asserted by the CUSTOMER within 60 days from discovery of the defect.

In the event of a lack of conformity, the CUSTOMER may request, at their choice, replacement of the Product or a full refund of the price of the product and the shipping cost. In the event of a minor lack of conformity, the CUSTOMER may request, at their choice, an appropriate reduction in the purchase price of the Product or termination of the contract. The CUSTOMER shall not be entitled to repair, replacement, price reduction or termination of the Contract in relation to any Product identified as defective where the Product has been repaired or altered by persons other than the manufacturer, Beta or any other authorized party and/or the lack of conformity of the Product has manifested itself beyond the period of two years from delivery of the Product itself and/or the defects are due (in whole or in part) to misuse, improper use or storage or maintenance or installation. Beta does not guarantee the availability of spare parts for the products sold. If the spare part is not available or the repair is too burdensome, the product covered by warranty may be replaced or refunded if replacement is not possible. In the case of out-of-warranty repairs, since it is not possible to guarantee over time the availability of all spare parts, it is necessary to check whether the product is continuously restocked or has limited-time availability.

For any complaint relating to the characteristics of the Products, Shipments or anything else, the CUSTOMER may contact Beta through customer care at the following email address: [email protected]

For any dispute between the parties regarding this contract, jurisdiction shall lie with the Court in whose district the consumer has their domicile or residence, according to current legislation, provided that such place is located within the Italian Republic. Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute they may submit a complaint through the European Union ODR platform reachable at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. For more information contact: [email protected]. According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 no. 206 (Consumer Code), the customer may make use of the Joint Conciliation procedure. The Procedure may be initiated if the consumer, after having submitted a complaint to the company, has not received a response within thirty days or has received a response not deemed satisfactory by them. The customer who decides to make use of the Joint Conciliation procedure is required to send the request to the address: [email protected] or to the fax number 02/87181126. For more information, please refer to: https://www.consorzionetcomm.it/spazio-consumatori/segnalazioni/conciliazione-paritetica/